Returns & refunds

You can return unworn pieces within 30 days of delivery for a refund, wherever you live. Earrings can only be returned with their hygiene seal intact, and faulty items are always covered by your statutory rights.

At a glance

What can be returned

• Earrings, including earring gift sets: earrings are packed in an inner pouch closed with a hygiene seal. Earrings are worn through the skin, so for hygiene reasons we can only take them back if the hygiene seal is unbroken.
• Rings and pendant necklaces: unworn, in original condition and packaging. Trying a ring on briefly to check the size is fine; please do not wear it out.
• Claw clips: unworn and unused in hair, in original condition and packaging.

How to return

1. Email support@ulveroni.com with your order number and the pieces you want to return, or use the withdrawal form.
2. Within two business days we email you a return confirmation with the return address and instructions. Please do not send parcels to our business address; it is not a returns address.
3. Pack the pieces in their original packaging. We recommend a tracked service; keep your proof of postage.
4. We refund the price of the returned pieces to your original payment method within 14 days of receiving them back.

Return postage for a change of mind is paid by you.

Faulty, damaged or wrong item

Email us with your order number and photos of the piece. If the item is faulty or we sent the wrong one, we pay the return postage and send a replacement or a full refund. This is in addition to your statutory rights, which are not affected:

• United Kingdom: under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. You have 30 days to reject faulty goods for a full refund, and after that the right to a repair or replacement.
• EU and EEA: the legal guarantee of conformity applies for at least 2 years from delivery (3 years in Sweden).
• Switzerland and the United States: your rights under the law of your country or state.

Gold plating wears gradually with use; normal wear of the plating is not a fault. See the care guide.

Cancelling before dispatch

Email us as soon as possible. If your order has not been dispatched yet, we cancel it and refund the full amount, including delivery. Once it has left, you can return it after it arrives.

Your statutory right of withdrawal (EU, EEA, UK and Switzerland)

If you are a consumer in the EU, the EEA, the United Kingdom or Switzerland, you can also withdraw from the contract within 14 days without giving a reason. The period starts on the day you, or a person you name (not the carrier), receive the goods, or the last item of a multi-item order. You can tell us by any clear statement or by using the electronic withdrawal form. We refund all payments, including the standard delivery cost, within 14 days of receiving your withdrawal; we may withhold the refund until we have received the goods back or you have shown proof that you sent them. You bear the direct cost of returning the goods and are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Earrings and the hygiene seal: for EU, EEA and UK consumers, the right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery (Article 16(e) of Directive 2011/83/EU and regulation 28(1)(e) of the UK Consumer Contracts Regulations 2013). This means the right of withdrawal for earrings, including earring gift sets, expires once the hygiene seal on the inner pouch has been broken. We tell you this on every earring product page before you buy. While the seal is intact, you can withdraw as normal. Your rights for faulty earrings are not affected.

The full withdrawal instructions and the model withdrawal form are on the withdrawal page.

Last updated: 3 November 2026